1. What we collect
Cube43 Fitness & Wellness ("Cube43", "we", "us") collects personal information you provide when you enquire, join, book a class, purchase a trial or drop-in, or book an InBody-570 scan. This may include:
- Your name, email address, phone number and date of birth.
- Payment and billing details (processed securely by our payment provider — we do not store full card numbers).
- Health and fitness information you choose to share, including pre-exercise screening answers, injuries and InBody-570 scan results.
- Emergency contact details.
- Attendance and booking history.
2. How we use it
We use your information to run our services safely and well: managing your membership and bookings, tailoring coaching to your needs and any injuries, processing payments, contacting you about classes and schedule changes, and meeting our legal and insurance obligations.
Health information (including scan results and screening answers) is used only to deliver safe, appropriate training and wellness services, and is treated as sensitive information under the Australian Privacy Principles.
4. Storage & security
Your information is stored in secure, access-controlled systems used by our gym management platform. We take reasonable steps to protect it from misuse, loss and unauthorised access, and we retain it only as long as needed to provide our services and meet legal obligations.
5. Marketing
With your consent we may send you emails or SMS about timetable changes, events, offers and news. Every message includes an unsubscribe option, and you can opt out at any time by contacting us.
7. Access & correction
You can ask to access, correct or delete the personal information we hold about you at any time. We will respond within a reasonable period. If you have a concern about how we've handled your information, contact us first — if unresolved, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
8. Contact us
Questions about this policy or your data:
- Email: [email protected]
- Phone: 0485 041 111
- In person: 2/43 Boranup Ave, Clarkson WA 6030.